ScreenCloud Chrome OS Directory

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by Santino Scibelli
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This article is a directory for all Chrome OS related information and troubleshooting resources available while using your Chrome device with ScreenCloud.

 

Section I: Purchasing and setting up 

 

Section II: Device management and best practices

 

Section III: Troubleshooting issues

 

Section I: Purchasing and setting up

How to Set up ScreenCloud in Kiosk Mode on a Chrome Device With a Chrome License: This article guides you step-by-step on everything you need to know about purchasing, setting up, and using a Chrome OS device with ScreenCloud. Please note, using a Chrome OS device requires an additional cost for purchasing a Chrome Device Management license. You can learn more in our referenced support article.

 

Chrome Licenses - Settings Overview & Benefits: This article provides you with an overview of all the benefits and features you can utilize with purchasing a Chrome Device Management license for Chrome OS devices. This is the primary recommendation for using ScreenCloud with your Chrome OS devices.

 

Why Using ScreenCloud in Unmanaged Kiosk Mode on Chrome OS Devices Is No Longer Supported: This article provides you with additional information and details on why it's not recommended to use a Chrome OS device without a Chrome Device Management license. Please note, we don't advise using any Chrome OS devices without the purchase and set up of a Chrome Device Management license.

 

Google's New Autoplay Policy - How Is This Affecting You With ScreenCloudGoogle’s recent update prevents Chrome playback video and audio files from playing until a user interacts with the domain (click, tap, etc.) For Digital Signage this means, your videos would not work until you plug in a mouse and click on the screen. This can affect your Chrome OS device, but we provide you with steps on how to resolve this quickly while using the device with ScreenCloud. 

 

 

Section II: Device management and best practices

Recommended Chrome Device Management settings for your device: This article provides you with information on device settings most recommended to help you optimize using your Chrome devices. Check it out for useful tips on how to get the best performance out of your device.

 

How to schedule daily reboot for Chrome Devices with Chrome Device Management: This article provides you with instructions on how to set up daily reboots for your Chrome devices. Setting up daily reboots is useful to help maintain the performance of your device over an extended period of time and can help limit device issues if you're running ScreenCloud 24/7.

 

How to Add or Connect to a WiFi Network With a Chrome Device in Kiosk Mode: This article walks you through how to connect WiFi networks with a Chrome device while you're using Kiosk Mode. It'll teach you how to exit Kiosk Mode and set up or connect new or existing networks. 

 

How to Check WiFi Signal Strength on Chrome Device Management console: This article walks you through how to monitor and check the WiFi strength for your Chrome device. This is useful if you're noticing connection drops or problems with your device performing well on your network.

 

Chrome Enterprise License - How to Reboot Your Chrome Device From Chrome Device Management Console: This article walks you through how to remotely reboot your Chrome device from within your G Suite account online from any location.

 

How do I determine which ScreenCloud Player version we have on a Chrome Device?: This article walks you through how to find the ScreenCloud Player app version on your Chrome device. This is useful if you're troubleshooting an issue with our team or are looking to check on updates for the latest version of our player. 

 

Chrome Devices - How to exit Kiosk Mode & What devices do not work in Kiosk Mode?: This article walks you through how to both exit kiosk mode if you need to access other menus or apps on your Chrome device and reviews which devices do not work in kiosk mode.

 

Section III: Troubleshooting issues

Chromebit/Chromebox - WiFi Connectivity Issue: This article walks you through how to troubleshoot WiFi connectivity issues with your Chrome device.

 

Trying to reset Chrome devices and seeing "Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card" error: This article walks you through how to troubleshoot if you see a "Chrome OS is missing or damaged" error message on your screen. We provide you with instructions on how you can resolve this.

 

Chrome Device FAQS: Screen Showing The Login Screen or The Pairing Screen Upon Reboot: This article walks you through how to troubleshoot your device asking you to log into your Chrome device or showing the pairing screen code to connect with your ScreenCloud account upon booting the device.

 

Why are YouTube videos or other videos playing without sound on my Chrome OS device?: This article walks you through how to troubleshoot video sounds not playing on Chrome OS devices due to Google's Autoplay policy. You can follow the steps outlined on how to get audio working quickly for your videos.

 

How to Reset Your Chrome Device's Kiosk Settings and Chrome Enterprise Organizational Settings With a Quick Workaround: This article walks you through how to reset your kiosk and enterprise organization settings for your Chrome device.

 

Chrome Devices – How to Download Chrome Device Logs From Chrome Device Management Console: This article walks you through how to view and download your Chrome device logs. This is useful to help track when issues occur such as internet connection issues, apps crashing, and more. The ScreenCloud support team, depending on your issue, may ask for you to provide us with these logs to help further troubleshoot issues with your Chrome OS device.

 

Please note, if you're experiencing a challenge with your Chrome OS device using the ScreenCloud app then please reach out to our support team at support@screencloud.com. Provide us with the following information in your email to help expedite the troubleshooting process:

Account email address:

Name of the affected screen(s) in your account:

Exact make/model of your Chrome OS device(s):

The operating system of your Chrome OS device(s):

A description of the issue:

Any screenshots/videos of the issue (if applicable):

 

If you have any additional questions on using a Chrome OS device with ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.

 

 

 

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