Chrome Device FAQS: Screen Showing The Login Screen or The Pairing Screen Upon Reboot

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by Santino Scibelli
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This article will go through how to remove being required to log in when starting up the Chrome device that you're using in Kiosk Mode for ScreenCloud. In addition, it will also cover steps for how to resolve your Chrome device showing the pairing screen after a reboot.

Kiosk Mode enables your device to run as a single-app kiosk for ScreenCloud, which should start the ScreenCloud app at boot without the need to either manually click the app or log into the device. Though, if you're coming across a login screen or a pairing screen after setting up the device in Kiosk Mode then please review the following settings in your Google Admin console as displayed below.

The User Data setting under Device Sign-in Settings

1. Under the Device Settings, there is a setting called "User Data" (Erase all local user info, settings, and state after each sign-out). If you have this set to "Erase all local user data", this could be causing your issue.

2. Please change it to "Do not erase all local user data", this should fix the issue. This link should take you to where you can change these settings.

Please visit the following link - https://admin.google.com/AdminHome?pli=1&fral=1#ServiceSettings/notab=1&service=chrome+os&subtab=devicesettings

 

user_data2.gif

 

Power management on sign-in screen: make sure the setting is switched to "Do not allow the device to sleep/shutdown when idle".  Screen_Shot_2019-03-01_at_11.31.01_AM.png

Please make sure you're under the correct Organization or Sub-Organization in your Chrome Management Console. Adjusting these settings should help remove the login screen or the pairing screen upon starting your Chrome device in Kiosk Mode. If you're still having any trouble after trying the above steps you may want to refer to a more advanced article on How to Reset Your Chrome Device's Kiosk Settings and Chrome Enterprise Organizational Settings.

 

If you have any additional questions on using your Chrome device with ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.

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