Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how daylight saving time changes can affect your devices for ScreenCloud digital signage and quick steps on how to resolve it.
ScreenCloud works by syncing with the timezone and date you have set up on your device that you're using for digital signage. For example, if you're on GMT and set up schedules in your ScreenCloud account based on this, then your Amazon Fire TV Stick that is running the ScreenCloud app must be on the GMT timezone in order to sync properly. In this case, when daylight saving time passes and regional times are adjusted, this can affect the timing of your schedules or content displaying properly for signage. Examples of this are:
- Schedules running an hour early or ahead of the times set up in your ScreenCloud account
- Calendar apps displaying event times incorrectly
- Meeting room app displaying room bookings for incorrect times
We recommend checking your timezone/date settings on the device you're using to display signage. From here, you can adjust your timezone and date settings accordingly to run your content properly on screen.
If you have any additional questions or concerns on daylight saving time and using ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to connect with support.