Hello and thank you for visiting our ScreenCloud Help Center. This article will go through Amazon Fire TV Stick 4K compatibility with ScreenCloud.
ScreenCloud's technical team has determined that the Amazon Fire TV Stick 4K is currently not recommended for digital signage with ScreenCloud.
The Amazon Fire TV Stick 4K model is a great device, bringing improvements over the previous generation Amazon Fire TV Gen 2 model in almost every way, including more processing power, 4K capability and Amazon's new remote with Alexa built-in, all for only $10 than the previous generation model. As such, we understand why our users would be interested in this device.
Considering the device is still relatively new, ScreenCloud's technical team has still not done the extensive performance and stability testing needed to ensure it's quality as a long-term digital signage solution. The device runs Fire OS 6 instead of Fire OS 5, which is based on a different version of Android and still needs further testing in order to be fully supported. As such please note that if you purchase this device that the ScreenCloud app may not perform consistently and you may experience intermittent issues with apps, services, and features. You can learn more about supported Amazon devices for ScreenCloud here.
Our team is working to fully support this device and on enhancing the usability and experience of ScreenCloud on this device, but in the meantime, we recommend using any of our supported devices from https://screencloud.com/hardware.
If you have any additional questions or concerns on device recommendations or Amazon Fire TV Stick devices, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to connect with support.