How to Clear the Cache for the ScreenCloud Player App on My Device

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by Santino Scibelli
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Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to clear the cache for the ScreenCloud player app on your device.

Table of contents: 

1. What is cache and why do I need to clear it?

2. How do I clear cache for the ScreenCloud Signage Player app?

 

1. What is cache and why do I need to clear it?

Cache is a computing term, related to technology hardware and software, that is used to store data and information. It allows for quicker loading time of websites you frequently visit as the cache on your computer and browser can store data for web pages, refreshing of apps, and can also store content on devices you're using for digital signage.

The ScreenCloud player app can cache images, videos, and documents that you upload to your account. After at least one playthrough of your content on a device you're using to display digital signage, the device will cache the content and continue to play it in the event that you lose a stable internet connection, ensuring that you will still have content showing on your TV screens. Please note: Streaming apps require an internet connection and will not cache (e.g. YouTube, Vimeo, and Live News).

It is common that you will need to clear your cache on occasion as other apps in the event of losing internet connection will cache but can remain stuck on the last available data displayed from when your device was connected to the internet. For example, the weather app can still show weather updates and time on screen, though it could be showing delayed information from days ago as the device cached the app from the last point it was connected to the internet. 

 

2. How do I clear cache for the ScreenCloud Signage Player app?

Below are instructions for each of our available players on how to clear the cache. If you have any questions or concerns here, please reach out to us at support@screencloud.com and we will try to help the best we can further if you're still having any trouble seeing updated content on your screens. You can also click here to troubleshoot common connectivity issues.

 

Amazon Devices

Android TV Devices

Android Smartphone/Tablet Devices

Chrome Devices

Chromecast Devices

iOS Devices

macOS Devices

Windows Devices

 

Amazon Devices

1. Click on the "Settings" icon on your Amazon remote while viewing the ScreenCloud app.

2. Visit the setting "Clear Cache" in the right-hand menu that appears.

3. Select the "Clear Cache" button available here for the app.

 

Android TV Devices

1. Click to the right on your Android TV remote while viewing the ScreenCloud app.

2. Visit the setting "Clear Cache" in the right-hand menu that appears.

3. Select the "Clear Cache" button available here for the app.

 

Android Smartphone/Tablet Devices

1. Open the ScreenCloud signage app on your Android Device.

2. Swipe to the right while viewing the app to access your ScreenCloud signage app settings.

3. Find the "Clear Cache" option and select this from the right-hand menu.

 

Chrome Devices

1. Visit the ScreenCloud App on your Chrome device.

2. Using your wireless keyboard, right-click and navigate to the "Settings" option. Click here.

3. From the right-hand menu, click "Advanced Settings".

4. Select the "Clear Cache" button available here for the app.

 

Chromecast Devices

1. Navigate to "Settings" on your Chromecast.

2. Locate and select "Apps" or "App Manager".

3. Find 'ScreenCloud Signage Player' in the apps list.

4. Navigate to "Storage".

5. Tap "Clear Cache".

 

iOS Devices

1. Open the ScreenCloud signage app on your iOS device.

2. Swipe to the right while viewing the app to access your ScreenCloud signage app settings:

3. Tap on “Advanced Settings".

4. Tap on “Clear Cache”:

 

 

macOS Devices

1. Click anywhere with your mouse while on the ScreenCloud app.

2. Visit the setting "Clear Cache" in the right-hand menu that appears.

3. Select the "Clear Cache" button available here for the app.

 

Windows Devices

1. Visit the ScreenCloud App on your Chrome device.

2. Using your keyboard, right-click and navigate to the "Settings" option. Click here.

3. From the right-hand menu, click "Clear Cache" and then confirm by clicking "Ok". 

 

If you have any additional questions or concerns on how to clear cache for the ScreenCloud player app on your device, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at +1-415-449-5426, then follow the prompts to connect with support. 

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