Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how long before live posts on Instagram, Facebook, and Twitter are relayed to signage displays.
The following list outlines how the live posts are pulled via ScreenCloud:
Social feed for Facebook: The data is cached for 5 minutes
Gallery for Instagram App: The data is cached for 5 minutes, but the app will auto-refresh every 10 minutes. Therefore if you want to see the new posts between 5:01-10:00 minute the app needs to be refreshed. This can be done by adding another app after the 5 minutes mark and the screen shows Instagram feed again with updated posts.
Twitter Search App: 15 Tweet results are cached for 5 minutes. The app will refresh after all tweets are shown.
Twitter Timeline: 20 Tweet results are cached for one minute
If you have any additional questions or concerns on how long before live posts are relayed to the signage displays, or any other questions or feedback about your ScreenCloud Membership, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to reach support.