How to Determine the ScreenCloud Player Version for Chrome Devices?

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by Nor Kanjanahattakij
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This article will go through how to determine which ScreenCloud Player version you're using on a Chrome device. 

Table of Contents:

1. Devices with chrome device management licenses

2. Devices without chrome device management licenses

 

1. Devices with chrome device management licenses

1.1. If you are an enterprise user and your devices are managed please go to your Google Admin Console, select Devices from the menu:

Chrome_Determine_SC_Player__01.png

 

1.2. Now Select Chrome devices menu:

Chrome_Determine_SC_Player__02.png

1.3. Select the device you want to see:

Chrome_Determine_SC_Player__03.jpg

1.4. Scroll down to System activity and troubleshooting to see the player version number, which you can find under Kiosk app info:

Chrome_Determine_SC_Player__04.jpg

 

2. Devices without chrome devices management licenses 

2.1. For those without Chrome device management license, you need to reboot your device and when you see the launch screen below please press Ctrl + Alt + S to switch to Chrome OS:

launch_screen.png

 

2.2. You may need to log into your chrome account that the device was set up with. Then open your Chrome browser and type Chrome://extensions

2.3. Scroll down to ScreenCloud to see the player version number.

If you haven't entered Chrome OS for a long time and there has been a player version update in the past, Chrome may open the ScreenCloud app which resides in Chrome OS. Please move your mouse to the top right of the screen and minimize the window, then close the app to continue working in Chrome OS.

2.4. If you don't see ScreenCloud in the list of extensions, please move your mouse to the Launcher menu in the bottom left of the screen and click on it to open up to a Google search bar. Click that search bar to open the apps menu. Don't click on the little ScreenCloud icon under the search bar:

Chrome_Determine_SC_Player_05.jpeg

2.5. Right click on ScreenCloud App icon and click on App info:

Chrome_Determine_SC_Player_06.jpeg

2.6. You will see the version number here:

Chrome_Determine_SC_Player_07.jpeg

 

If you have any additional questions on how to determine which ScreenCloud Player version you're using on a Chrome Device, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.

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