First of all please check if your TV has a time out feature enabled. If not, please send us the following information about your issue so we can determine the cause of the crash.
- Is your device under Chrome managed device?
- What kind of content do you have playing on screencloud before it crashes?
- Are there any message on the screen and can you provide the screenshot?
- If you haven't already, please send the email associates with the account so we can look into the content that was playing on the playlist. If you have more than one screen let us know the screen name.
- When the issue happens, were you able to refresh the screen or did you have to physically turn on the device
- Does this happen to all your chrome device or just one or two?
- Please let us know about your set up, how far is your device to the router and what kind of network connection do you have?