Troubleshooting
Questions on troubleshooting general issues, apps and hardware devices running ScreenCloud.
General Account Issues
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Reset Code Issues While Resetting My ScreenCloud Password
This article will go through how to troubleshoot having issues with entering the password reset code receiv...
Santino -
I’m Having Trouble Uploading Content or Optimizing Is Taking a Long Time, How Do I Fix This?
This article will go through how to troubleshoot if you're having an issue uploading content to your librar...
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I Can’t Drag and Drop Any Content Into a Playlist, How Do I Fix This?
This article will go through how to troubleshoot issues with using the drag and drop function while creatin...
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Preview Screen Not Working and Displaying as a Black Screen, How Can I Fix This?
This article will go through how to troubleshoot if your preview screen function is not working properly an...
Santino
Network Troubleshooting & Information
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I’m Not Receiving Emails or Invoices From ScreenCloud, How Can I Fix This?
This article will go through how to troubleshoot not receiving emails from the ScreenCloud, which includes ...
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Using WiFi, Ethernet Connection, or Mobile Hotspots for Digital Signage
This article will go through using WiFi, an Ethernet connection, or mobile hotspots to provide internet to ...
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Domains & Servers to Whitelist for Internet Service Providers or VPN While Using ScreenCloud
This article will go through what domains and servers to whitelist for your wireless network to access Scre...
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Which Devices Support WPA2-Enterprise?
This article will go through which devices support WPA-2 Enterprise. Table of Contents: What is a WPA2-Ent...
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What Is a Proxy Server, Which Devices Support Proxy Configuration and How Do I Configure a Proxy on My Device’s OS?
This article will go through what is a proxy server, which devices support proxy configuration, and how do ...
Santino
Hardware & TV Management
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Daylight Saving and How This Affects Your ScreenCloud Signage Device
This article will go through how daylight saving time changes can affect your devices for ScreenCloud digit...
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How to Clear the Cache for the ScreenCloud Player App on My Device
This article will go through how to clear the cache for the ScreenCloud player app on your device. Table of...
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Why Is My TV Experiencing Screen Flicker When Connected to and Displaying Content From a PC via HDMI?
This article will go through why your TV is experiencing a flicker when connected to and displaying conte...
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How Much of a Device’s Storage Space Can the ScreenCloud Player App Use for Media Caching?
This article will go through how much of a device's storage space the ScreenCloud Player app can use for me...
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How to Keep USB Power From Your Monitor or TV on During Standby
This article will go through how to keep USB power from your monitor or TV on during standby. When using on...
Santino
Amazon Devices
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How to Tell the Difference Between the Amazon Fire TV Stick Models (Physically)?
This article will go through how to tell the difference between the 1st and 2nd gen Amazon Fire TV Stick an...
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How to Clear System Cache of the Screencloud Player App on an Amazon Device
This article will go through how to clear system cache, force stop and relaunch the ScreenCloud player app ...
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ScreenCloud Amazon & Android Status Update - August 8, 2019: Service Down & Maintenance
ScreenCloud is currently undergoing maintenance as some users have been affected by an Amazon and Android ...
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How To Disable Screensaver Mode On Amazon Devices
This article will go through how to disable screensaver mode on Amazon devices. Disabling screensaver mode ...
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Managing Multiple Fire TV Sticks Using One Amazon Account With ScreenCloud
This article will go through how to use one Amazon account with multiple Fire TV Stick devices to download ...
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Amazon Fire TV Stick 4K: Does This Device Work With ScreenCloud?
This article will go through Amazon Fire TV Stick 4K compatibility with ScreenCloud. As of September 2019,...
Santino
Chrome Devices
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Scheduling Daily Reboots for Chrome Devices With Chrome Device Management
This article will go through how to schedule a daily reboot for Chrome Devices with Chrome Device Managemen...
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How to Add or Connect to a WiFi Network With a Chrome Device in Kiosk Mode
This article will go through how to add and set up connecting to WiFi networks with your Chrome OS devices ...
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Chrome Devices: How to Download Device Logs From Chrome Device Management Console
This article will go through how to download your device logs using your Chrome Device Management Console f...
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Chrome Devices: Reset Kiosk or Chrome Enterprise Organizational Settings
This article will go through how to reset your chrome device's kiosk settings and chrome enterprise organiz...
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How to Check WiFi Signal Strength on Chrome Device Management console
This article will go through how to check the WiFi signal strength in the Chrome Device Management console....
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Chrome Devices in Unmanaged Kiosk Mode: No Longer Supported With ScreenCloud
This article will go through why using ScreenCloud in unmanaged kiosk mode on Chrome OS is not recommended....
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Android Devices
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How to Enable Autostart on MIUI Android Devices to Ensure the ScreenCloud Player's Start at Boot Feature Works
This article will go through how to enable autostart on MIUI Android devices to ensure the ScreenCloud Play...
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How to Side-load the ScreenCloud Player App on Android Devices
This article will go through how to sideload the ScreenCloud Player app on Android devices. Table of Cont...
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What Are the Minimum Requirements for Android TV/TV Box?
This article will go through the minimum requirements for running ScreenCloud signage on an Android TV/TV B...
Nor Kanjanahattakij
Windows Devices
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How to Schedule a Shutdown and Start up in Windows 10
This article will go through how to set up your Windows 10 device to automatically start-up and shut off an...
Safir Läckgren -
How to Remove Windows Taskbar While Viewing The ScreenCloud App in Full Screen
This article will go through how to remove the Windows OS taskbar from the bottom of your screen while usin...
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How to Perform a Clean Reinstall of the ScreenCloud Windows Player App
This article will go through how to perform a clean reinstall of the ScreenCloud Windows Player app. Some...
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What Are the Minimum Requirements for Windows Computer?
This article will go through the minimum requirements for using a Windows computer/device with ScreenCloud....
Nor Kanjanahattakij -
How Do I Keep the Windows Player for ScreenCloud at Fullscreen/Keep It Fullscreen at Launch?
This article will go through how to keep the Windows player for ScreenCloud at fullscreen and keep it at fu...
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I’m Getting a Plain White Screen on My Windows Device While Using the Chrome App
This article will go through how to troubleshoot getting a plain white screen on your Windows device while ...
Santino
MacOS Devices
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What Are the Minimum Requirements for Using a Mac Computer With ScreenCloud?
This article will go through the minimum requirements for using a Mac computer with ScreenCloud. Minimal Ma...
Abner Olivieri -
Mac OS Player: How to Enable Logging in the ScreenCloud Player App & How to Download Logs
This article will go through how to enable logging in the ScreenCloud player app and where to find the log ...
Santino
iOS Devices
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Troubleshooting iPad Screen Dimming or Turning Black
This article will go through how to solve the screen from dimming or turning black while using the ScreenCl...
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How to Lock the Settings Panel on iOS Devices
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to lock the ...
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What Are the Minimum Requirements for iOS Devices?
This article will go through the minimum requirements for running ScreenCloud signage on an iOS Device. We ...
Nor Kanjanahattakij