Troubleshooting
Questions on troubleshooting general issues, apps and hardware devices running ScreenCloud.
General information
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Which devices support zone layouts & portrait/vertical orientation?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through which devices su...
Nor Kanjanahattakij -
Domains & Servers to Whitelist (App Store or ScreenCloud Not Loading)
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through what domains and...
Santino Scibelli -
Why is my TV experiencing screen flicker when connected to and displaying content from a PC via HDMI?
Mixing the worlds of PCs and TVs can be a tricky task. PCs are made for the most part to be used with monit...
Abner Olivieri -
How much of a device's storage space can the ScreenCloud Player app use for media caching?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how much of a de...
Abner Olivieri -
Which devices support WPA2-Enterprise?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through which devices su...
Abner Olivieri -
What is a proxy server, which devices support proxy configuration and how do I configure a proxy on my device's OS?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through what is a proxy ...
Abner Olivieri
Troubleshooting Apps
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Google Traffic App: How to get a Google Map API key
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to get a Goo...
Nor Kanjanahattakij -
RSS Feed App: Why is the feed pulling or showing the wrong image from the source?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through why the RSS Feed...
Nor Kanjanahattakij -
Clock Apps: Time is wrong in the Clock App
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Nor Kanjanahattakij -
Google & Outlook Calendar: Times are not syncing and events not displaying properly
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Santino Scibelli -
Google’s New Autoplay Policy - How is this affecting you with ScreenCloud?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through Google's New Aut...
Nor Kanjanahattakij -
RSS Feed Best Practices & Configuration
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through RSS Feed Best Pr...
Santino Scibelli
Chrome devices
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How to determine which Chrome browser version you have on a Chrome Device?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to determine...
Nor Kanjanahattakij -
Chrome Device Management License - Settings Overview & Benefits
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through a brief settin...
Nor Kanjanahattakij -
Chromebit/Chromebox - WiFi Connectivity Issue
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through WiFi Connectivit...
Nor Kanjanahattakij -
Chrome Devices - How to exit Kiosk Mode & What devices do not work in Kiosk Mode?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through How to exit Kios...
Nor Kanjanahattakij -
How do I determine which ScreenCloud Player version we have on a Chrome Device?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to determine...
Nor Kanjanahattakij -
Trying to reset Chrome devices and seeing "Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card" error
Hello and thank you for visiting our ScreenCloud Help Center. This article will go how to troubleshoot if y...
Nor Kanjanahattakij
Amazon Devices
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How to tell the difference between the 1st and 2nd gen Amazon Fire TV Sticks and the 3rd gen Amazon Fire TV Stick 4K (Physically)?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to tell the ...
Nor Kanjanahattakij -
How to tell the difference between the 1st, 2nd and 3rd gen Amazon Fire TVs (Physically)?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to tell the ...
Nor Kanjanahattakij -
Amazon Fire Devices and Tablets - ScreenCloud Requirements
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through what Amazon Fire...
Nor Kanjanahattakij -
How to check WiFi signal strength on the Amazon Fire TV Stick/Fire TV Box
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to check t...
Nor Kanjanahattakij -
We're seeing "Amazon Appstore: Unknown error" message. What causes this and how to avoid it?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through what steps you...
Nor Kanjanahattakij -
I'm receiving a white screen when starting the ScreenCloud app on a Fire TV Stick
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Nor Kanjanahattakij
Windows
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Windows OS Player - How to enable logging in the ScreenCloud Player app & Where to find the log files to send to our support team
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through How to enable lo...
Nor Kanjanahattakij -
What are the minimum requirements for Windows computer?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through the minimum requ...
Nor Kanjanahattakij -
How do I keep the Windows Player for ScreenCloud at fullscreen/keep it fullscreen at launch?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to keep the ...
Nor Kanjanahattakij -
I’m getting a plain white screen on my Windows Device while using the Chrome App
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Nor Kanjanahattakij
macOS
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What are the minimum requirements for using a Mac computer with ScreenCloud?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through the minimum requ...
Abner Olivieri -
Mac OS Player - How to enable logging in the ScreenCloud Player app & Where to find the log files to send to our support team
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through How to enable lo...
Nor Kanjanahattakij
Chromecast
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Chromecast - No options for Zone Layouts or Custom Zones
Hello and thank you for visiting our ScreenCloud Help Center. This article is to inform you that the Chrome...
Nor Kanjanahattakij -
ScreenCloud Remote App on a IOS Device or Android Phone cannot find my Chromecast
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through troubleshooting ...
Nor Kanjanahattakij -
My Chromecast keeps crashing, what should I do?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through our recommendati...
Nor Kanjanahattakij
Android TV
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What are the minimum requirements for Android TV?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through the minimum requ...
Nor Kanjanahattakij
Android devices
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Which Android tablets do you recommend to use with ScreenCloud?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through which Android ta...
Abner Olivieri -
What are the minimum requirements for Android TV/TV Box?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through the minimum requ...
Nor Kanjanahattakij
iOS devices
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What are the minimum requirements for iOS devices?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through the minimum requ...
Nor Kanjanahattakij