Troubleshooting
Questions on troubleshooting general issues, apps and hardware devices running ScreenCloud.
General Information
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Which Devices Support Zone Layouts & Portrait/Vertical Orientation?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through which devices su...
Nor Kanjanahattakij -
I’m Having Trouble Uploading Content or Optimizing Is Taking a Long Time, How Do I Fix This?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Santino Scibelli -
I Can’t Drag and Drop Any Content Into a Playlist, How Do I Fix This?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Santino Scibelli -
Preview Screen Not Working and Displaying as a Black Screen, How Can I Fix This?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Santino Scibelli -
Daylight Saving and How This Affects Your ScreenCloud Signage Device
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how daylight sav...
Santino Scibelli -
How to Find a Digital Signage Device That Supports Your Display’s Resolution and Aspect Ratio
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to find a de...
Abner Olivieri
Troubleshooting Apps
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Google Traffic App: How to Obtain a Google Map API Key
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to get a Goo...
Nor Kanjanahattakij -
RSS Feed App: Why Is the Feed Pulling or Showing the Wrong Image From the Source?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through why the RSS Feed...
Nor Kanjanahattakij -
Clock Apps: Time Is Wrong
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Nor Kanjanahattakij -
Digital Menu Board Troubleshoot Guide
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troubles...
Santino Scibelli -
Facebook Apps Troubleshoot Guide
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troubles...
Santino Scibelli -
Google & Outlook Calendar: Can’t Select or View Any Calendars
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Santino Scibelli
Amazon Devices
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How to Tell the Difference Between the 1st and 2nd Gen Amazon Fire TV Sticks and the 3rd Gen Amazon Fire TV Stick 4K (Physically)?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to tell the ...
Nor Kanjanahattakij -
Using One Amazon Account With Multiple Amazon Fire TV Sticks for ScreenCloud
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to use one A...
Santino Scibelli -
Amazon Fire TV Stick 4K - Does This Device Work With ScreenCloud?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through Amazon Fire TV S...
Santino Scibelli -
How to Set up Boot at Launch and Daily Restarts for Amazon Fire TV Stick
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to set up bo...
Santino Scibelli -
Amazon Fire TV Stick Is Stuck on “Optimizing System Storage and Applications”, How Do I Fix This?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Santino Scibelli -
Amazon Fire TV Devices and Tablets - ScreenCloud Requirements & Recommendations
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through what Amazon Fire...
Nor Kanjanahattakij
Chrome Devices
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How to Add or Connect to a WiFi Network With a Chrome Device in Kiosk Mode
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to add and s...
Santino Scibelli -
Chrome Devices – How to Download Chrome Device Logs From Chrome Device Management Console
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to download ...
Santino Scibelli -
How to Reset Your Chrome Device's Kiosk Settings and Chrome Enterprise Organizational Settings With a Quick Workaround
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to reset you...
Abner Olivieri -
How to Check WiFi Signal Strength on Chrome Device Management console
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to check the...
Nor Kanjanahattakij -
Why Using ScreenCloud in Unmanaged Kiosk Mode on Chrome OS Devices Is No Longer Supported
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through why using Screen...
Abner Olivieri -
Chrome Device FAQS: Screen Showing The Login Screen or The Pairing Screen Upon Reboot
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to remove be...
Santino Scibelli
Windows Devices
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How to Remove Windows Taskbar While Viewing The ScreenCloud App in Full Screen
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to remove th...
Santino Scibelli -
How to Perform a Clean Reinstall of the ScreenCloud Windows Player App
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to perform a...
Abner Olivieri -
Windows OS Player – How to Enable Logging in the ScreenCloud Player App & Where to Find the Log Files to Send to Our Support Team
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through How to enable lo...
Nor Kanjanahattakij -
What Are the Minimum Requirements for Windows Computer?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through the minimum requ...
Nor Kanjanahattakij -
How Do I Keep the Windows Player for ScreenCloud at Fullscreen/Keep It Fullscreen at Launch?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to keep the ...
Nor Kanjanahattakij -
I’m Getting a Plain White Screen on My Windows Device While Using the Chrome App
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troublesh...
Nor Kanjanahattakij
MacOS Devices
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What Are the Minimum Requirements for Using a Mac Computer With ScreenCloud?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through the minimum requ...
Abner Olivieri -
Mac OS Player – How to Enable Logging in the ScreenCloud Player App & Where to Find the Log Files to Send to Our Support Team
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to enable lo...
Nor Kanjanahattakij
Chromecast Devices
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Chromecast – No Options for Zone Layouts or Custom Zones
Hello and thank you for visiting our ScreenCloud Help Center. This article is to inform you that the Chrome...
Nor Kanjanahattakij -
ScreenCloud Remote App on a IOS Device or Android Phone Cannot Find My Chromecast
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through troubleshooting ...
Nor Kanjanahattakij -
My Chromecast Keeps Crashing, What Should I Do?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through our recommendati...
Nor Kanjanahattakij
Android Devices
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How to Sideload the ScreenCloud Player App on Android Devices
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to sideload ...
Abner Olivieri -
Which Android Tablets Do You Recommend to Use With ScreenCloud?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through which Android ta...
Abner Olivieri -
What Are the Minimum Requirements for Android TV/TV Box?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through the minimum requ...
Nor Kanjanahattakij
Android TV Devices
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What Are the Minimum Requirements for Android TV?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through the minimum requ...
Nor Kanjanahattakij
iOS Devices
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Troubleshooting iPad Screen Dimming or Turning Black
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to solve the...
Nor Kanjanahattakij -
What Are the Minimum Requirements for iOS Devices?
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through the minimum requ...
Nor Kanjanahattakij
BrightSign Devices
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BrightSign Devices - ScreenCloud Requirements
Hello and thank you for visiting our ScreenCloud Help Center. This article will go through what BrightSign ...
Abner Olivieri