The new, upcoming version of our Windows player app (2.10.x) has a wide range of new features, bug fixes and improvements including the added ability to set proxy settings from inside the app and support for ScreenCloud Studio, the all-new version of ScreenCloud's digital signage software.
We will be releasing this version of our Windows player app for all of our users soon, but are making it available now as a Release Candidate version for anyone who wants to test it on their devices and for users who are part of the Early Access Program for Studio.
In this guide, we’ll walk you through how to install or update to the new Windows player app on your Windows devices.
How to Install or Update to the New Windows Player App
1.1. In the browser on your device, go to this link to download the installation file.
1.2. When the download is complete, click on the downloaded file to install the app. If you see a "Windows protected your PC" message, click on the "More info" text link and choose "Run anyway". The installer will run and install/update and then open the ScreenCloud Windows player app.
Currently Unsupported Features
Version 2.10.2 of our Windows player app currently lacks support for some features in ScreenCloud Studio, notably offline mode. If your device's internet connection drops, you may experience a black screen. Offline mode will be supported in a future version of our Windows player app and is only missing from this release candidate version. If you are experiencing issues and need assistance, please contact our support team at email@example.com.
If you have any additional questions about our Windows Player Release Candidate Version, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at our toll-free support line at +18885575335.