ScreenCloud Amazon OS Directory

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by Santino Scibelli
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This article is a directory for all Amazon OS related information and troubleshooting resources available while using your Chrome device with ScreenCloud.

 

Section I: Purchasing and setting up 

 

Section II: Device management and best practices

 

Section III: Troubleshooting issues

 

Section I: Purchasing and setting up

Amazon Fire TV Devices and Tablets - ScreenCloud Requirements & Recommendations: This article will provide you with recommendations for all of our supported Amazon devices you can use to run the ScreenCloud player app. Please note, you can also visit https://screencloud.com/hardware at any time for our main hardware recommendations.

 

Amazon Fire TV Player: This article walks you through step-by-step how to set up the ScreenCloud player app on your Amazon device.

 

How to Install ScreenCloud’s Amazon Fire TV Player on the Amazon Fire TV Stick Basic Edition: This article walks you through step-by-step how to install the ScreenCloud player app on the Amazon Fire TV Stick - Basic Edition model.

 

Managing Multiple Fire TV Sticks Using One Amazon Account With ScreenCloud: This article walks you through how you can use one Amazon email address to manage multiple Amazon Fire TV Sticks you're using to run the ScreenCloud app across your digital screens.

 

Amazon Fire TV Stick 4K - Does This Device Work With ScreenCloud?: This article provides you with information on the current status of the Amazon Fire TV Stick 4K being unsupported for use with ScreenCloud. Our team is currently working on a release for the 4K Fire TV Stick to work with ScreenCloud for digital signage in the near future.

 

Section II: Device management and best practices

Amazon Devices: Set Up Boot at Launch & Daily Reboots: This article walks you through how to optimize using your Amazon Fire TV Stick for ScreenCloud by setting up the boot at launch and daily restart feature on your device.

 

How to Disable Screensaver Mode on Amazon Devices: This article walks you through how to disable the screensaver mode that may affect displaying the ScreenCloud app on your Amazon device.

 

How to Exit the ScreenCloud Player App on Amazon and Android Devices: This article walks you through how to use your Amazon remote to exit the ScreenCloud player app. This is useful if you need to access your Amazon device settings or would like to use another app on the screen. 

 

How to Check WiFi Signal Strength on the Amazon Fire TV Stick: This article walks you through how to diagnose and check the WiFi signal strength on your Amazon device.

 

How to Tell the Difference Between the Amazon Fire TV Stick Models (Physically)? : This article walks you through how to tell the difference and distinguish between each of the Amazon Fire TV Stick devices.

 

Section III: Troubleshooting issues

How to Clear the Cache for my Amazon OS ScreenCloud Player: This article walks you through how to clear the cache (stored offline memory) on the ScreenCloud player app for your Amazon device. This is useful on occasion if your device is stuck on or displaying offline content from a time the device was disconnected from the WiFi. 

 

Amazon Devices: Turns Off and Stuck on “Optimizing System Storage and Applications”, How Do I Fix This?: This article walks you through how to fix receiving this error message on your Amazon OS device.

 

Amazon Devices: White Screen Issue While Starting the ScreenCloud App: This article walks you through how to fix seeing a white screen while using the ScreenCloud player app on your Amazon OS device.

 

“Amazon App Store: Unknown Error” Message: How to Fix This?: This article walks you through how to fix seeing this error message on your Amazon OS device.

 

Please note, if you're experiencing a challenge with your Amazon OS device using the ScreenCloud app then please reach out to our support team at support@screencloud.com. Provide us with the following information in your email to help expedite the troubleshooting process:

Account email address:

Name of the affected screen(s) in your account:

Exact make/model of your Amazon OS device(s):

The operating system of your Amazon OS device(s):

A description of the issue:

Any screenshots/videos of the issue (if applicable):

 

If you have any additional questions on using an Amazon OS device with ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.

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