Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to exit the ScreenCloud Player app on and Amazon and Android devices.
With the 3.0.x version of our ScreenCloud player app for Amazon and Android devices, we changed the way users exit the app. Previously, you could exit the app by pressing the back button or pressing the home button, but now things are a bit different. To exit the app, you need to press the back button twice or open the settings side menu and select the "Exit player" button. If you press the home button or stop the app from running the app will restart after a few seconds.
This change brings our app more in line with the experience of other Android apps that are designed with additional steps to exit the app. This helps protect against a variety of scenarios where the system, device or an accidental press on the remote may exit the app, which is something you won't want to happen to your digital signage.
If you have any additional questions or concerns on how to exit the ScreenCloud Player app on Android and Amazon devices, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at email@example.com or give us a call at +1-415-449-5426, then follow the prompts to connect with support.