Chrome Devices: How to Download Device Logs From Chrome Device Management Console

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by Santino Scibelli
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This article will go through how to download your device logs using your Chrome Device Management Console for your Chrome device. This is useful in case our team needs to help you troubleshoot a challenge further while using the ScreenCloud app on a Chrome device. 
 
If you encounter an issue on Chrome devices and would like us to investigate further please send us some log files after the issue occurs by following the steps below. 
 
Table of contents:
 

1. Check that the settings are enabled for logging 
 
To get started, make sure that these settings are enabled on your Chrome Device.
 
i) Enable device health monitoring
ii) Enable device system log upload
 
1.1. In order to check these two settings please go to Device Management > Chrome > Device Settings, make sure you’re in the organization with the affected devices (if you have more than one sub-organization) and scroll down to the Kiosk Settings. 
 
1.2. Please make a note of the date and time when the issue occurs so we can look for the relevant information in the log files. Then email this to support@screencloud.com so we can help look into this further with our technical team. 
 
 

 
2. Downloading the log file
 
2.1. Go to the Admin Console after logging into your Google account with Chrome Enterprise License.
 
2.2. Click on Devices.
screenshot-admin.google.com-2019.09.11-15_04_03.png
 
2.3. Click on Chrome devices.
screenshot-admin.google.com-2019.09.11-15_03_31.png

2.4. Click on one of the Chrome devices that you want to download the logs for.

screenshot-admin.google.com-2019.09.11-15_02_07.png
 
2.5. Scroll down to System Activity and Troubleshooting.
download-log-001.png
 
2.6. Go to System Logs at the bottom of the page and click on the latest logs to download the zip file.
download-log-002.png
 
For reference, you can learn how to collect logs from the actual devices by visiting
 
 
If you have any additional questions on Chrome device logs and troubleshooting, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.

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