How Can I Download an Invoice or Payment Receipt?

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by Santino Scibelli
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Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to retrieve invoices for your ScreenCloud account payments.

Table of contents:

1. Download an invoice

2. Setting up an email address to automatically receive invoices

3. Can more than one email address receive invoices?

 

1. Download an invoice

Invoices are currently not available directly within your ScreenCloud account, though our team is working to make them available for download. In the meantime, please reach out to support@screencloud.com and provide us with your account email address. Our team can send you copies of your account payments.

 

2. Setting up an email address to automatically receive invoices

You can set up an email address you'd like to receive all billing correspondence for your ScreenCloud account, including your account invoices for payments made. You can add or update your billing email address by performing the following steps:

2.1. Please visit https://signage.screen.cloud/account/billing.

2.2. Click on "Add Payment method" or "Update Payment method".

2.3. Under the "Billing Information" section, enter or update your "Accounting email address".

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2.4. You can then click on "Proceed" toward the bottom of the payment form to finalize your billing email address.

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Moving forward you will begin to receive automatic billing emails to the account you've set up in ScreenCloud. Please note, if you're not receiving our automatic billing emails we recommend to check your junk/spam folders or email filter in case ScreenCloud messages are being blocked.

 

3. Can more than one email address receive invoices?

Yes, if you'd like to set up multiple emails to retrieve billing correspondence on your account then please contact support@screencloud.com. Please provide us with your account email address, the names, and email addresses for those you'd like to receive invoice emails on your account. We can help set this up for you.

 

If you have any additional questions or concerns in regard to your billing, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at +1-415-449-5426, then follow the prompts to connect with support.

 

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