Chrome Devices: Reset Kiosk or Chrome Enterprise Organizational Settings

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by Abner Olivieri
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This article will go through how to reset your chrome device's kiosk settings and chrome enterprise organizational settings with a quick workaround.

We have heard of isolated instances where Chrome devices using ScreenCloud in kiosk mode are experiencing issues like screens unpairing each time the device restarts or the device being stuck showing a "Waiting for application window" message while loading the app. These issues are not specific to the ScreenCloud player app or ScreenCloud, but instead are Chrome OS and Chrome Enterprise related.

We found a workaround online that was recommended by a Google support representative as a solution to a different issue, and it ended up being a solution for these issues as well. As such we are recommending this workaround here in case it's a help to any of our users who are experiencing something similar.

 

Steps to take:

A) Create a new sub organizational unit.

  1. From Google Admin select Organizational units.
  2. Click the big yellow circle containing a plus sign next to Manage organizational units.
  3. You'll now be in a Create new organizational unit box, where you can create and name your new organizational unit.
  4. Write your new units name and click Create.

 

B) Set the settings for this new sub organizational unit.

  1. From Google Admin select Devices
  2. Select Chrome Management on the left.
  3. Find and select Device Settings.
  4. Choose the sub organizational unit you just created in the left-hand sidebar.
  5. Scroll to Kiosk settings and click apps & extensions page.
  6. Again, select the sub organizational unit you just created in the left-hand sidebar.
  7. Click ScreenCloud Digital Signage Player.
  8. Switch from Installed to Not installed for ScreenCloud Digital Signage Player app.
  9. Click Save.
  10. Information for ScreenCloud Digital Signage Player should now read Not Installed and Locally applied and with Auto-Launch app should read None and Locally applied.

 

C) Move your devices to the new sub organizational unit.

  1. From Google Admin select Devices.
  2. Select Chrome devices.
  3. You'll now be on a page with all of your devices within all of your organizational units.
  4. Tick the checkboxes next to the devices you want to move.
  5. 3 icons will appear on the top right. Hover over them and select Move selected devices.
  6. Select the new sub organizational unit you made and click Move.
  7. Under Organizational unit on your device it should display the name of the new organizational unit you selected in the previous step.

 

D) Make sure the device's settings are reset.

  1. In the Device management > Chrome > Devices menu, select your new sub organizational unit to check if it contains your devices that you just moved.
  2. Go into each of your devices and click Reboot. Please note that before you are able to do this the devices may restart by themselves.
  3. The devices should restart and not load into kiosk mode but instead show a login screen. If this happens that's a good sign and shows that we've successfully reset these devices OU settings.

 

E) Move devices back to the main organization.

  1. In the Device management > Chrome > Devices menu, select and tick the checkboxes next to your devices.
  2. 3 icons will appear on the top right. Hover over them and select Move selected devices.
  3. Select the main organizational unit with the correct kiosk settings and click Move.

 

F) Make sure the device's settings are reapplied.

  1. In Device management > Chrome > Devices, select the main organizational unit with the correct kiosk settings
  2. Go into each of your devices and click Reboot. Please note that before you are able to do this the devices may restart by themselves.
  3. The devices should restart and load into kiosk mode and load the ScreenCloud app.

 

G) Pair the devices to ScreenCloud

  1. Apply some content and restart the devices.
  2. The devices should restart and load into kiosk mode and load the ScreenCloud app.

Let us know if they are still paired after this instead of showing a pairing code.

 

The above steps are basically a way to both clear out the ScreenCloud app and organizational settings on a device by replacing them with new ones and then going back to the old ones.

If this does not solve your issue you could also try setting some additional settings in the new sub organizational unit you create (in step 2). The steps above only outline how to reset 2 settings (the "Kiosk App available to launch" setting and the "Auto-Launch Kiosk App" setting), but if you want you could have it change additional settings like "Erase all local user info, settings, and state after each sign-out" or other settings that could be related to this issue.

If you have any additional questions on the steps above, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.

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