Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to check the WiFi signal strength in the Chrome Device Management console.
When you see your Chrome device screen as "Not Connected" in Signage, that means the device loses connection to the internet. It could be that the device is too far from the router or is hidden behind the TV or something else interferes with the Wifi signal.
When you see this happens you can check the wifi signal by performing the following steps:
1. Under Device Management > Chrome devices in Chrome Device Management admin console. Click on the serial number of the device you want to monitor.
2. Under System Activity and Troubleshooting, you can see Wifi Signal in the list and the number next to it which looks like -50dBm (for example).
dBm represents signal strength in decibels (dB) with reference to one milliwatt (mW). Anything from -30dBm to -50dBm is considered as Great to Good and anything from -60bBm to -90dBm is considered Good to Bad. Therefore if you see anything below -60dBm, please consider moving your device closer to the router or recheck your internet connection again.
While most of our apps and media support offline playback, there are a number of content and apps that do not.
These are the apps that do not support offline playback:
- YouTube Live
- Google Slides
- Live News
If you have one of these apps on the playlist, it will be skipped and play what's next on the playlist unless you have only these apps on the playlist then the screen might be blank.
If you have any additional questions or concerns on the App Store, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to reach support.