Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to get started on setting up annual invoice billing for your ScreenCloud account.
Table of contents:
1. Requirements to use annual invoice billing
2. How to set up an annual invoiced billing plan
2.1. Get started by logging into your ScreenCloud account from a desktop or PC.
Please note, ScreenCloud is not fully optimized for mobile browser support. You might not be able to successfully update payment information if you use a smartphone, tablet, or mobile device.
We also recommend you use either Google Chrome or Mozilla Firefox while setting up an annual invoice payment and in general while visiting ScreenCloud's website. If you are coming across any glitches or issues switching to an annual invoice plan, try using an alternative browser. You can learn more by clicking here.
2.2. Visit your account settings from the left-hand navigation in your account. You can also directly go to https://signage.screen.cloud/account/billing in your browser.
2.3. Through this portal, click on "Billing" and select "Add Payment method" or "Update Payment method".
2.4. A new pop-up window appears providing you with options to update the following:
i) Select how you'd like to make payments: Use the drop-down menu to select the "Invoice" option. You can also contact firstname.lastname@example.org if you'd like to switch your payment plan or have any restrictions on switching your plan through this portal.
Please note, the invoice option will automatically pre-fill how often you would like to make payments and your screen count. Annual billing and the 5 screen minimum is required.
ii) Enter your PO number: A purchase order is a document and official offer issued by a buyer to a seller indicating types, quantities, and agreed prices for products or services. Provide the number for your issued purchase order here.
If you do not have a PO available and are looking to pay via check, bank/wire transfer, or an alternative method, please contact email@example.com for more information.
iii) Accounting email address: You can also update your accounting email address that will be used to send you automatic invoices, payments due, or billing information regarding your account via email. Only change this if you want to adjust which email address the billing information routes too.
iv) Accept additional information and save changes: Please make sure you accept our terms of service for your payment change and click "Save changes". If you do not complete this step, your new payment information will not process successfully.
3. My payment information won't update, how can I fix this?
If you're receiving any decline messages, errors, or experiencing a glitch while trying to update your payment information, then please click here to troubleshoot further.
4. Who can I contact about any questions regarding invoiced billing?
If you have any questions about using an annual invoice billing plan, inquiries about changing your payment plan, or anything general then please contact firstname.lastname@example.org.
If you have any additional questions or concerns on setting up an annual invoice billing plan, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at email@example.com or give us a call at +1-415-449-5426, then follow the prompts to connect with support.