File types: gif, jpeg, png, tiff, psd, bmp etc.
All image file types are transcoded into .jpg
File types: mp4, mov, flv, avi, wmv, mpeg, swf, 3gp, MPEG-2 etc.
All video are transcoded into .mp4 (h264, 720p)
Note: The cloud service we use for file conversion does not support video files that are encoded with Apple's ProRes. They need to be standard AVC encoding.
File types: doc, xls, pps, odp, ods, odt, pptx, ppt, ppsx, xlsx, docx, key, numbers, pages, pdf, rtf, txt
Documents are transcoded into .png for higher quality, though thumbnail on signage are .jpg for web performance. If you need animation, you can try the Google Slides app which is essentially Powerpoint but online. If the slides are updated then so are the screens without the need to re-upload.
Web pages or Websites are not uploaded but instead added requested directly to the URL added. The Website is then shown as is inside our iFrame in the player.
If you have a problem uploading a file
It could be that;
- the file type is not supported or it was corrupted while saving or exporting (you can send us the original file to test)
- the connection was interrupted while uploading the file (please try again)
- the cloud service we use for media and document conversion is experiencing an outage (please contact us for more details)