Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to update your credit card or payment information on ScreenCloud.
Table of contents:
1. How to update my payment information
1.1. Get started by logging into your ScreenCloud account from a desktop or PC.
Please note, ScreenCloud is not fully optimized for mobile browser support. You might not be able to successfully update payment information if you use a smartphone, tablet, or mobile device.
We also recommend you use either Google Chrome or Mozilla Firefox while updating your payment method, and in general while visiting ScreenCloud's website. If you are coming across any glitches or issues updating your payment information, try using an alternative browser. You can learn more by clicking here.
1.2. Visit your account settings from the left-hand navigation in your account. You can also directly go to https://signage.screen.cloud/account/billing in your browser.
1.3. Through this portal, click on "Billing" and select "Update Payment method".
1.4. A new pop-up window appears providing you with options to update the following:
i) Select how you'd like to make payments: Either use the same method of payment or update how you would like to pay moving forward by clicking the drop-down menu. If you're looking to switch how often you'd like to make payments, please contact firstname.lastname@example.org.
ii) Enter your new payment details and billing information: Enter your new payment details into the system. Make sure all of your information is reviewed and entered correctly for successful payment. For example, If you're paying via Credit Card or PayPal, make sure you review all of your information exactly as read on your card/account, in addition to matching any billing information that is linked to the card as well. For payment methods such as annual invoiced based billing, check that your purchase order numbers are updated.
iii) Accounting email address: You can also update your accounting email address that will be used to send you automatic invoices, payments due, or billing information regarding your account via email. Only change this if you want to adjust which email address the billing information routes too.
iv) Accept additional information and save changes: Please make sure you accept our terms of service for your payment change and click "Save changes". If you do not complete this step, your new payment information will not process successfully.
2. My payment information won't update, how can I fix this?
If you're receiving any decline messages, errors, or experiencing a glitch while trying to update your payment information, then please click here to troubleshoot further.
3. Who can I contact about any questions regarding payment information?
If you have any questions about updating your payment information, inquiries about changing your payment plan, or anything general then please contact email@example.com.
If you have any additional questions or concerns on updating credit card or payment information, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to connect with support.