Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to resolve your payment method declining on ScreenCloud.
If you do have any billing inquiries to address, please feel free to reach out to email@example.com. Please send any screenshots or provide a description of your challenge or errors at the payment page.
i) Review your billing information
Review all of the information exactly as required for your method of payment (e.g. Card number, postal code, country, state, CVC, PO numbers, etc). Please note, for PayPal users please re-verify your account details and payment information in your PayPal account.
ii) Your bank/card provider could be automatically blocking the transaction
Please note, if you have any trouble processing the transaction or entering payment details, there are multiple reasons the credit card could become declined even if you have a sufficient balance (for instance, your bank could block the transaction if it suspects fraud - this can happen even if you previously had a successful payment). ScreenCloud is also a company based in London, England, and may be blocked due to it being considered an international transaction.
For additional information and as a resource for you, please read through this educational article on declined charges from ‘Stripe’, our payments processor: https://support.stripe.com/questions/why-was-a-customers-charge-declined
We also recommend reaching out directly to your bank to see why the transaction was declined.
iii) Use a different browser
If you're not seeing any errors, in addition to your payment method being verified by your bank and the information is valid, we recommend using a different web browser to see if the challenge persists. We recommend using Google Chrome or Mozilla Firefox as these are the best options to run ScreenCloud's website, though you can also try clearing your browser cache by visiting https://refreshyourcache.com/en/home/.
If you have any additional questions or concerns on declined payments or receiving payment errors, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to connect with support.