You're currently viewing the Signage (Old Platform - 2015) Help Center.

To view articles for ScreenCloud Studio (New Platform - 2019) click here.

ScreenCloud Signage Billing: Pricing, Discounts, and Payment Information

Avatar
by Santino
Follow

This article will go through all billing-related information on pricing, discounts, and how to set up your payments with ScreenCloud depending on the plan you choose after your fourteen-day free trial period. Instructions are also provided below on how to update or change your credit card information. Please note, this article only provides resources for billing related to the ScreenCloud Signage (2015) version of our platform. 

Table of contents:

1. How to set up billing and signup for a paid account

2. Updating credit card or payment information

3. How to set up annual invoice billing

4. How to set up PayPal payments

 article_divider_new_version.png

1. How to set up billing and signup for a paid account

 

1.1. Once your fourteen-day free trial period is over, you can sign up for a full ScreenCloud subscription by visiting https://signage.screen.cloud/account/billing and clicking on the "Add Payment Method" button. 

Screen_Shot_2019-02-07_at_12.49.13_PM.png

There are three ways we can currently process your billing:

i) Monthly subscription: Month-to-month payments processed for your ScreenCloud subscription. 

ii) Annual payments (via credit card or PayPal): You are invoiced automatically and pay for your subscription for the year per the total of screens. This option gives you 2 months free per screen, per year. Additionally, you are given a fifteen-day window when committing to this plan to cancel and receive a refund.

iii) Annual invoiced payments (via invoice or bank transfer): This is an alternative option to paying via credit card or PayPal for the annual plan, though this payment plan does not qualify for the two-month discount and also requires a minimum of 5 screens or more. Additionally, you are given a fifteen-day window when committing to this plan to cancel and receive a refund.

 

1.2. You can also contact support@screencloud.com to provide us with any additional information (e.g. applicable for non-profit and education discounts, requesting invoiced billing, using an annual plan, etc). You can learn more about our pricing plans here, or refer to our Terms & Conditions by visiting the following link: https://signage.screen.cloud/help/terms. Please note, pricing on our main website reflects the ScreenCloud Studio (2019) product. We recommend connecting with support if you have any specific questions regarding ScreenCloud Signage (2015) pricing information.

If you are receiving any decline messages or errors while trying to enter your payment details, please click here.

 

article_divider_new_version.png

2. Updating credit card or payment information

2.1. How to update my payment information

2.2. My payment information won't update, how can I fix this?

2.3. Who can I contact about any questions regarding payment information?

 

2.1. How to update my payment information

2.1.1. Get started by logging into your ScreenCloud account from a desktop or PC.

Please note, ScreenCloud is not fully optimized for mobile browser support. You might not be able to successfully update payment information if you use a smartphone, tablet, or mobile device.

We also recommend you use either Google Chrome or Mozilla Firefox while updating your payment method, and in general while visiting ScreenCloud's website. If you are coming across any glitches or issues updating your payment information, try using an alternative browser. You can learn more by clicking here.

2.1.2. Visit your account settings from the left-hand navigation in your account. You can also directly go to https://signage.screen.cloud/account/billing in your browser.

payment_1.png

 

2.1.3. Through this portal, click on "Billing" and select the "Update Payment method" button.

payment_2.png

 

2.1.4. A new pop-up window appears providing you with options to update the following:

 i) Select how you'd like to make payments: Either use the same method of payment or update how you would like to pay moving forward by clicking the drop-down menu. If you're looking to switch how often you'd like to make payments, please contact support@screencloud.com.

payment_3.png

 

ii) Enter your new payment details and billing information: Enter your new payment details into the system. Make sure all of your information is reviewed and entered correctly for successful payment. For example, If you're paying via Credit Card or PayPal, make sure you review all of your information exactly as read on your card/account, in addition to matching any billing information that is linked to the card as well. For payment methods such as annual invoiced based billing, check that your purchase order numbers are updated.

payment_4.png

iii) Accounting email address: You can also update your accounting email address that will be used to send you automatic invoices, payments due, or billing information regarding your account via email. Only change this if you want to adjust which email address the billing information routes too.

iv) Accept additional information and save changes: Please make sure you accept our terms of service for your payment change and click "Save changes". If you do not complete this step, your new payment information will not process successfully. 

payment_5.png

 

2.2. My payment information won't update, how can I fix this?

If you're receiving any decline messages, errors, or experiencing a glitch while trying to update your payment information, then please click here to troubleshoot further.

 

2.3. Who can I contact about any questions regarding payment information?

If you have any questions about updating your payment information, inquiries about changing your payment plan, or anything general then please contact support@screencloud.com.

 

article_divider_new_version.png

3. How to set up annual invoice billing

3.1. Requirements to use annual invoice billing

3.2. How to set up an annual invoice billing plan

3.3. My payment information won't update, how can I fix this?

3.4. Who can I contact about any questions regarding invoiced billing?

 

3.1. Requirements to use annual invoice billing

Invoice billing is available as an annual option only, with a minimum license of 5 screens required. There are also no discount incentives for annual invoice billing (aside from discounts that apply to educational/non-profit organizations). There is no option to use the invoice billing on a monthly cycle or without the minimum screen requirement. Please note, You can only use this plan with a corporate email domain linked to an official or verified company/organization, common email providers will not be accepted with this plan. 
 
If you're interested in taking advantage of alternative discounted pricing plans, such as our annual billing via credit card or PayPal option which provides you with a 2-month free discount for the year, learn more here.

 

3.2. How to set up an annual invoiced billing plan

3.2.1. Get started by logging into your ScreenCloud account from a desktop or PC.

Please note, ScreenCloud is not fully optimized for mobile browser support. You might not be able to successfully update payment information if you use a smartphone, tablet, or mobile device.

We also recommend you use either Google Chrome or Mozilla Firefox while setting up an annual invoice payment and in general while visiting ScreenCloud's website. If you are coming across any glitches or issues switching to an annual invoice plan, try using an alternative browser. You can learn more by clicking here.

3.2.2. Visit your account settings from the left-hand navigation in your account. You can also directly go to https://signage.screen.cloud/account/billing in your browser.

payment_1.png

 

3.2.3. Through this portal, click on "Billing" and select "Add Payment method" or "Update Payment method".

annual_2.png

3.2.4. A new pop-up window appears providing you with options to update the following:

i) Select how you'd like to make payments: Use the drop-down menu to select the "Invoice" option. You can also contact support@screencloud.com if you'd like to switch your payment plan or have any restrictions on switching your plan through this portal.

annual_3.png

Please note, the invoice option will automatically pre-fill how often you would like to make payments and your screen count. Annual billing and the 5 screen minimum is required.

 

ii) Enter your PO number: A purchase order is a document and official offer issued by a buyer to a seller indicating types, quantities, and agreed prices for products or services. Provide the number for your issued purchase order here.

If you do not have a PO available and are looking to pay via check, bank/wire transfer, or an alternative method, please contact support@screencloud.com for more information.

 

iii) Accounting email address: You can also update your accounting email address that will be used to send you automatic invoices, payments due, or billing information regarding your account via email. Only change this if you want to adjust which email address the billing information routes too.

annual_4.png

iv) Accept additional information and save changes: Please make sure you accept our terms of service for your payment change and click "Save changes". If you do not complete this step, your new payment information will not process successfully.

 

3.3. My payment information won't update, how can I fix this?

If you're receiving any decline messages, errors, or experiencing a glitch while trying to update your payment information, then please click here to troubleshoot further.

 

3.4. Who can I contact about any questions regarding invoiced billing?

If you have any questions about using an annual invoice billing plan, inquiries about changing your payment plan, or anything general then please contact support@screencloud.com.

 

article_divider_new_version.png

4. How to set up PayPal payments

4.1. Get started by visiting https://signage.screen.cloud/account/billing.

4.2. Click on the "Add payment method".

4.3. Select the currency for your payments and use the drop-down menu to choose "PayPal" as your payment method.

paypal1.png

 

4.4. Enter any of your billing address information in addition to setting up the email address you'd like to use to receive billing correspondence and invoice records for payments automatically.

paypal2.png

4.5. Review our terms of service and check-mark this section off once you're finished. From here, you can click on "Proceed" to log into your PayPal account.

paypal3.png

4.6. Log into your PayPal account to continue authenticating this payment method.

paypal4.png

4.7. Once you're logged in, you can select from any of your PayPal payment integrations. Click "Continue" and accept PayPal's agreement for using your selected payment method. 

4.8. The webpage will re-load to your billing page in your ScreenCloud account. Now your payment method is set up as PayPal moving forward. You can update the method of payment you've selected at any time by clicking on the "Update Payment method" button from your ScreenCloud account.

paypal5.png

If you have any additional questions regarding billing, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.

 

 

 

 

 

 

Comments

0 comments
Article is closed for comments.