Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troubleshoot when your Amazon Fire TV Stick device is stuck on the message "Optimizing system storage and applications". If you notice this issue does not resolve by performing a device reboot, refer to our solutions below.
This is a common challenge that occurs for Amazon Fire TV Stick users if they are not using the original equipment manufacturer (OEM) power cord that came shipped with the device, a cable with insufficient voltage to properly power the device, or something wrong with the power supply.
Table of contents:
1. Use the OEM power cord
Using the original equipment manufacturer (OEM) power cord that has come with the Amazon Fire TV Stick should resolve this issue. We recommend switching the power cord you're using if it is not the original which came with the device. You can also refer to Amazon's support forum where other users with this issue resolved it using the OEM power cord by clicking here. If you do not have the OEM power cord or it is not working, you can purchase a new one through Amazon or reach out to their support team to inquire for a replacement.
2. Try a different power supply or cord
If switching to the OEM power cord does not help, we recommend using another power supply. It is possible that the wall outlet, extension cord, or power-source does not have a strong enough voltage to properly power the device. You can also try using an alternative cord if the OEM cable is not working to see if this helps.
If you have any additional questions or concerns on the Amazon Fire TV Stick becoming stuck on this message, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to connect with support.