Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to log into different accounts when trying to add a new instance of an app that already exists in your Content Library. For example, this is useful if you have added our Social Feed for Facebook app and connected one of your business pages, but also want to add a new instance of the app to connect with a new page to showcase on your digital signage screens.
Table of contents:
1. Why auto login happens
It is common for apps that require you to log into an account, such as social media, calendars, or third-party integrations, to automatically sign you into the same account while adding a new instance. The reason for this is that your web browser is storing any login session information, removing the hassle of asking you to always provide your login credentials when trying to connect your app with a different account in ScreenCloud or are visiting other websites.
This is managed by what is called "Cookies", which are files automatically created by websites you visit. Cookies save your browsing information, which helps keep you logged into websites, provide you with tailored content unique to your searches, and remember site preferences.
This is a good thing as it saves you time to try and manually track your login credentials or have to type them in each time you want to log into a website. It can also be challenging if you want to add multiple versions of an app to ScreenCloud with different accounts but keep being signed into the same account each time.
2. How to log into a different account while adding a new instance of an app
There are three different ways you can log into a different account while adding a new instance of an app you have already logged into.
2.1. Log out of the website
You can visit the website of the app you're trying to connect in ScreenCloud and manually log out. For example, you would visit https://www.facebook.com to log out of the account your login information is stored for, then you can log into a new account when connecting a Facebook app in ScreenCloud.
2.2. Turn off cookies
You can deactivate cookies from storing information in your browser. Please note: Turning this off in your browser would prompt you to log into your account(s) anytime you added a new app instance, as well as require you to continuously log into other websites.
To learn more about cookies and how to manage it for your browser, check out the support articles below:
2.3. Use a private browser window
You can use commands on your keyboard or browser settings to open up a private browser window. Private browsing windows prevent browsing history information from being stored, including cookies required by a webpage that would normally be saved. This will let you add a new instance of an app that requires login credentials and prompt you to log in each time.
This is helpful if you want to keep cookies on to store your browsing sessions, but want to add new instances of the same app and log into a different account. You can refer to the steps below to open a private window for your browser.
Quick tip: Google Chrome and Mozilla Firefox are also our recommended browser choices. ScreenCloud is best optimized to run on either of these and are known to offer a more stable browsing experience on other websites.
1. On your computer, open Chrome.
2. At the top right, click More New Incognito Window.
3. A new window appears. In the top corner, check for the Incognito icon .
You can also use the keyboard commands to open an Incognito window:
- Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
- Mac: Press ⌘ + Shift + n.
1. Click the menu button and then click on New Private Window.
You can also hold down the Ctrl key (Windows OS) or Command (Mac) key while you click on any link and choose Open Link in New Private Window from the menu.
The private window option is accessible from the File menu or by pressing Shift+Command+N on your keyboard on your Mac device:
To open a new InPrivate window, use the menu from the upper-right corner or press Ctrl+Shift+P on your keyboard.
Click the gear icon in the upper-right corner, then Safety > InPrivate Browsing, or press Ctrl+Shift+P on your keyboard.
If you have any additional questions or concerns on your apps automatically logging you in, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to connect with support.