Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troubleshoot common challenges with the Noticeboard 2.0 app. If you come across one of the following issues mentioned while using the app, we recommend going through the steps below to help resolve it:
- Noticeboard 2.0 content is not saving after I finish configuring it
- The background image will not upload
- The background image will upload but not show up when previewing the app or on the TV
- The app is working in preview mode but is showing as completely black or white on the TV
- The app has been updated, but Noticeboard 2.0 is showing old content on the screen
- The text is not scrolling in a ticker-tape zone
You can also view our step-by-step Noticeboard 2.0 app guide by clicking here.
Table of Contents:
1. Check that you're saving changes for the app
Please make sure you click the "Save Changes" button while configuring your Noticeboard 2.0 app for the first time. Then you can click "Add App" when the configuration window closes to add the app to your Content Library. If you miss these steps, you can lose the data you have entered while building your Noticeboard 2.0.
2. Try using an alternative web browser or clearing your cache
We recommend using an alternative web browser than the browser you use most commonly to log into your Screencloud account if you're noticing an issue while configuring or previewing your Noticeboard 2.0 app. Try switching to Google Chrome or Mozilla Firefox browsers as the ScreenCloud website is most optimized for these options, they generally tend to provide a more stable browsing experience for other websites as well.
It is also possible that the web browser cache could be causing minor glitches while trying to configure or preview the app. You can visit https://refreshyourcache.com/en/home/ and follow the steps to clear the cache for your browser.
3. Whitelist our domains on your network
If your Noticeboard 2.0 app is previewing or displaying on your television as a white or black screen, or you're having trouble seeing any of your configured images that have been saved on the app, this could signal a network-related issue. This is common if you notice the issue occurs while running ScreenCloud or browsing the website on a private network, for example, in an office, university, or business location.
We recommend if you have a network administrator or I.T. (Information Technology) Department, to provide them with the list of domains you can review by clicking here and see if they are able to assist further with your network settings. Additionally, you can also add them yourself if you are a system admin for your network.
4. Check the file-size of any images you're uploading
If you are having trouble uploading or displaying certain images, we recommend checking the file-size as the maximum limit is 10MB. The app will give you a warning if you try to upload a file-size above the limit. You can also reference all app information and frequently asked questions by clicking here.
5. Clear the ScreenCloud app cache on your device
The ScreenCloud app content is cached locally to the device so it does not affect or burden the WiFi Network. It's the streaming apps (i.e. YouTube, Vimeo, and Live News), content updates and commands (such as to switch to a new playlist) that require the internet. If your network goes down, ScreenCloud will continue playing as normal and skips streamed apps until it is back online so there is no loss of service.
It is possible if your device disconnected from the WiFi at some point, the device could have saved how the app was displayed prior to adding a new background image or content that is not displaying live on your TV screen. For most devices, you should be able to clear the ScreenCloud app cache by toggling for the menu options from your remote while viewing the app, or going through your internal device settings to find ScreenCloud under "Apps" and clear the cache from there.
If you need instructions on clearing your ScreenCloud app cache, please reach out to firstname.lastname@example.org and let us know what device you're using.
6. If your text is not scrolling, add more text to make it scroll
If your text is not long enough, the app will automatically keep your text static (i.e. still) in the ticker-tape area. Adding more text to enable the app to scroll in the ticker-tape area is recommended here. For example, if you've configured the app to read "Good Morning" it would appear as displayed below:
7. Contact our support team if the challenge persists
If you have gone through our troubleshooting guide and are still having an issue with the app, please reach out to email@example.com and provide us with the following information:
- Screencloud Account Information - Name and Email Address
- Device Information - Exact Make/Model/Operating System
- App Information - Name of the Noticeboard 2.0 app in your account or Playlist it's in
- A description and screenshot of your challenge
If you have any additional questions or concerns on our Noticeboard 2.0 Troubleshoot Guide, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to connect with support.