Firewall Support - Domains & Servers to Whitelist (App Store or ScreenCloud Not Loading)

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by Santino Scibelli
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Hello and thank you for visiting our ScreenCloud Help Center. This article will go through what domains and servers to whitelist for your wireless network to access ScreenCloud.

If you have an active firewall on your wireless network or ethernet connection that secures a private network for your organization (I.e. Universities, Schools, Enterprise Businesses, etc.), you may experience trouble accessing areas of the ScreenCloud website or having your devices load ScreenCloud content.

For example, you might have experienced the App Store or Content Library re-directing you to a page that informs you the website is blocked/restricted, or these pages will not load across multiple devices using the same network. You might also find that devices might have trouble pulling up content for social media or live streaming apps, which would typically be blocked from browsing to on your private network. 

Though, on an alternative network, you notice the ScreenCloud member area and apps load just fine. This helps indicate that whitelisting our domains and servers to work past your firewall can help resolve this challenge.

Table of Contents:

 

Who can help whitelist these domains & servers?

We recommend if you have a network administrator or I.T. (Information Technology) Department, to provide them with the list of domains in the following section and see if they are able to assist further with your network settings. Additionally, you can also add them yourself if you are a system admin for your network. 

 

What are the domains & servers I need to whitelist?

Here is the full list of servers/domains you need to whitelist:

*.screen.cloud

*.firebaseio.com

*.firebase.com

*.googleapis.com

*.gstatic.com

*.signcloud.io

*.s3.amazonaws.com

*.cloudfront.net

*.screencloudapp.com

Also, the ports we use are 80 and 443

 

I have whitelisted everything, but am still having trouble.

We recommend if you're still having trouble to reach out directly to our support team at support@screencloud.io, we can step in to help further the best we can. If you are receiving any error messages or notice a specific challenge on your end, please forward over a screenshot as well to help us troubleshoot further.

 

If you have any additional questions or concerns on what domains and servers to whitelist for your wireless network to access ScreenCloud, or any other questions or feedback about your ScreenCloud Membership, feel free to reach out to our support team at support@screencloud.io or give us a call at +1-415-449-5426, then follow the prompts to reach support. 

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