Hello and thank you for visiting our ScreenCloud Help Center. In this guide, we’ll walk you through how to set up ScreenCloud’s digital signage software using a Chromecast device, plus a step-by-step guide to adding rich digital content in mere minutes.
Please Note: Chromecast is the least powerful device and has a number of limitations, but you can still use it for displaying a simple playlist for a short period of time. Additionally, Google has recently pushed out an update that prevents Chrome to playback video and audio files when the playback volume is not muted. This happens if your chrome device has been updated to Chrome version 66. There is currently not a method on the Chromecast devices to change the auto-policy, so you might experience muted videos on your device. To learn more, you can click here.
We usually recommend you explore other robust options that have more RAM and features at https://screencloud.com/hardware.
Table of Contents:
1. Download the ScreenCloud remote app
To use ScreenCloud with your Chromecast, you need to use the ScreenCloud Remote app to connect your Chromecast to the ScreenCloud servers.
2. Pair the screen
Once you have the app running on your phone, simply connect your phone to the same Wi-Fi network as your Chromecast, and it should be detected in the app. You can now connect and pair your Chromecast with the ScreenCloud service by visiting the "Screens" section of your ScreenCloud account.
Once you have a connection, you can put your phone away; you won't need it to show the digital signage.
3. What happens if I get disconnected?
If your screen should become disconnected, or you turn off your TV or Chromecast, you'll need to reconnect; it's the same process as in step 2 above.
Re-pairing the screen after a power cut or disconnection is, unfortunately, necessary due to a limitation in how the Chromecast device works. If you'd rather not have to reconnect every time the screen is turned off and on again, we recommend considering more powerful devices such as Amazon Fire TV Stick or ASUS Chromebit. There are loads of benefits but the main ones are:
- More locked down so no one can take them over
- Have auto restart capabilities if the device is powered down and on again
- More powerful so can handle more complex animations and videos
- Have more storage so more content can be saved offline (better playback)
- Supports multiple zone layouts
If you have any additional questions or concerns on the Chromecast Player, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to reach support.