Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to keep the Windows Player for ScreenCloud at fullscreen and keep it at fullscreen when the application launches.
Please Note: Make sure you're using the latest Windows native player from https://release.screen.cloud
1.1 - Perform a right-click on the player and you will see "Toggle Fullscreen" menu please click on it. Do not click on the maximize menu on top right of the player screen as that will only maximize the screen which is a different action.
1.2 - Once the player is on full screen, if there's a reboot, it will remember the fullscreen state and you won't need to toggle the fullscreen option again.
If you have any additional questions or concerns on how to keep the Windows Player for ScreenCloud at fullscreen and keep it at fullscreen when the application launches, or any other questions or feedback about your ScreenCloud Membership, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to reach support.