Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to determine which ScreenCloud Player version you're using on a Chrome Device.
1. Devices with Chrome Device Management Licenses
1.1 - If you are an enterprise user and your devices are managed please go to your Google Admin Console, select Device Management from the menu:
1.2 - Now Select Chrome devices menu:
1.3 - Select the device you want to see:
1.4 - Scroll down to Kiosk app info. to see the player version number:
2. Devices without Chrome device management licenses
2.1 - For those without Chrome device management license, you need to reboot your device and when you see the launch screen below please press Ctrl + Alt + S to switch to Chrome OS:
2.2 - You may need to log into your chrome account that the device was set up with. Then open your Chrome browser and type Chrome://extensions
2.3 - Scroll down to ScreenCloud to see the player version number.
If you haven't entered Chrome OS for a long time and there has been a player version update in the past, Chrome may open ScreenCloud app which resides in Chrome OS. Please move your mouse to the top right of the screen and minimize the window, then close the app to continue working in Chrome OS.
2.4 - If you don't see ScreenCloud in the list of extensions, please move your mouse to the Launcher menu in the bottom left of the screen and click on it:
2.5 - Right click on ScreenCloud App icon and click on App info:
2.6 - You will see the version number here:
If you have any additional questions or concerns on how to determine which ScreenCloud Player version you're using on a Chrome Device, or any other questions or feedback about your ScreenCloud Membership, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to reach support.