Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troubleshoot if your MP4 video is not playing footage, only audio, on your screen.
Please try deleting the video and upload it again into your Content Library. Usually, this helps fix the issue, if not please send us the original video at email@example.com so we can test uploading it. Also, let us know your account details so we can investigate further when you email us.
If you have any additional questions or concerns on how to troubleshoot if your MP4 video is not playing footage, only audio, on your screen, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to reach support.