This article will go through how to troubleshoot if your MP4 video is not playing footage, only audio, on your screen.
Please try deleting the video and upload it again into your Content Library. Usually, this helps fix the issue, if not please send us the original video at firstname.lastname@example.org so we can test uploading it. Also, let us know your account details so we can investigate further when you email us.
If you have any additional questions on how to troubleshoot if your MP4 video is not playing footage, only audio, on your screen, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at email@example.com or give us a call at our toll-free support line at +18885575335.