Hello and thank you for visiting our ScreenCloud Help Center. This article will go through general troubleshooting when creating schedules to use in ScreenCloud.
Please note, you must set the time in the schedule for when you want to display the content on the screen. It will default to the timezone of the hardware so it is not important where you are based, but the timezone of your device will sync with your schedule.
If you're having any trouble with your schedule syncing or playing at the desired times you have set, we recommend checking time zone settings on your device. You can generally do this by finding your device "Settings" and navigating to date/time options. You can also refer to steps on how to check your timezone settings for your device(s) below:
Please note, for Amazon FireTV/Stick users: If you change your timezone settings and notice your schedules are still out of sync, there is an extra step here for you that can resolve this. Visit your ScreenCloud signage app on your device, then click the "Settings" button on your remote to open the side menu. Here, there is an option to change your "Rendering Engine", click on this and switch it to "Native Webview".
If you have any additional questions or concerns on what timezone to use when creating a schedule or syncing issues, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at email@example.com or give us a call at +1-415-449-5426, then follow the prompts to reach support.