Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troubleshoot if you are receiving a white screen when starting the ScreenCloud app on a Fire TV Stick device.
1. If you see a white screen when starting the app on the Amazon Fire TV Stick or fire TV Box, it could be that there's an issue with the startup process. Return to the Amazon App Store page and delete the ScreenCloud app.
2. Reinstalling the app after deleting it should do the trick and clear this up.
If you have any additional questions or concerns troubleshooting when you are receiving a white screen upon starting the ScreenCloud app on an Amazon Fire TV Stick, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to reach support.