Hello and thank you for visiting our ScreenCloud Help Center. This article will go through troubleshooting for if you're trying to use the ScreenCloud remote app on an IOS or Android phone, but cannot find your Chromecast device to connect with it.
Frequently asked question:
"I am using an Ipad, Iphone, or Android Phone with the ScreenCloud remote app to try and setup ScreenCloud on a Chromecast device. Both devices are connected to the same wireless network, but I can not see Chromecast."
Please check that your network is not being restricted or try connecting on another network to see if this helps.
If you have any additional questions or concerns on troubleshooting for if you're trying to use the ScreenCloud Remote App on an IOS or Android Phone, but cannot find your Chromecast device to connect with it, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at +1-415-449-5426, then follow the prompts to reach support.