Chrome Device - Managed Device: Every time the device reboots, when the ScreenCloud app launches, it seems to reset

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by Nor Kanjanahattakij
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Hello and thank you for visiting our ScreenCloud Help Center. This article will go through how to troubleshoot if you're using a managed chrome device and notice everytime the device reboots, when the ScreenCloud app launches, it seems to reset itself.

  • Under the device settings there is a setting called "User Data" (Erase all local user info, settings, and state after each sign-out), if you have this set to "Erase all local user data", this could be causing your issue.

 

  • If you change it to "Don't erase all local user data", this should fix the issue. This link should take you to where you can change these settings.

 

Please visit the following link - https://admin.google.com/AdminHome?pli=1&fral=1#ServiceSettings/notab=1&service=chrome+os&subtab=devicesettings

 

devicesettings.png

If you have any additional questions or concerns on troubleshooting a Chrome Device resetting when the ScreenCloud app launches, or any other questions or feedback about your ScreenCloud Membership, feel free to reach out to our support team at support@screencloud.io or give us a call at +1-415-449-5426, then follow the prompts to reach support.

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