You're currently viewing the Signage (Old Platform - 2015) Help Center.

To view articles for ScreenCloud Studio (New Platform - 2019) click here.

How Does Offline Playing Work?

by Santino

This article will go through how offline playing works for ScreenCloud signage.

Table of Contents:


Chrome devices (except Chromecast)

Most content is cached and stored in media cache so if the device goes offline the content will still be played until the connection is back, in which ScreenCloud will then fetch and show the new data. There are a few apps that do not cache such as streaming content like Youtube, Vimeo, and Live news. They will be skipped and play what's next on the playlist.

In the event of power failure, the device will reboot and restart Screencloud automatically.


Amazon devices / Android box / Android TV

Most content is also cached and stored in media cache and will continue to play, but will not refresh with new data. Streaming content will be skipped and play the next content on the playlist.

Some devices do not fully support rebooting in offline mode yet due to hardware and OS capability. So if there's a power failure and both Internet and your device went off, you may see the screen with a message "Waiting for internet connection" until the internet is back online then ScreenCloud will start again.


Which apps will not work offline?

The following apps do not support offline mode or cache. They will be skipped and play what's next on the playlist:

  • YouTube
  • Vimeo
  • Google Slides
  • Live News
  • Links & Websites
  • Ustream
  • YouTube Live

We recommend having the most stable and seamless experience with video playback by uploading your video content directly into your Content Library. Uploaded media, such as images or videos uploaded into ScreenCloud, are stored locally on your device(s) used to run the ScreenCloud digital signage app. You can run images, videos, and apps that don't require the internet to display cached media from the last point the device was connected to the internet.

Please note that your device(s) won't display new content you've updated to display on your screens unless the devices are re-connected to the internet, otherwise they will continue to display stored/cached media.


If you have any additional questions on how offline playing works with ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at or give us a call at our toll-free support line at +18885575335.


Please sign in to leave a comment.